Contact and complaints
For support, complaints, withdrawal statements or data-protection requests, email:
Support is by email. We aim to reply within five working days. This is a best-effort target and does not extend statutory deadlines.
You can also write to our registered office. Include an order or project reference where available; do not send passwords or payment-card details.
Using a simulation report
EnergyFlow helps you compare home energy choices using recorded inputs and model assumptions. Before buying equipment or carrying out work, discuss the results with your architect, energy consultant or installer and obtain the checks your project requires.
Read the Terms and Conditions for the model limits, access terms, withdrawal information and consumer rights. Your order identifies the applicable terms version.
Company information
The service provider and contracting party is B-GREEN S.à r.l., registered in the Luxembourg company register (RCS) under B219547, with VAT identification LU30609827. Its registered office is at 11 Hannert de Kleppbeem, L-6995 Rameldange, Luxembourg. Written notices and complaints may be sent to that address or to contact@energyflow.tech. The website is energyflow.tech.